Privacy Policy

Last updated: October 2024

Privacy Policy

At All Good Parts, your privacy matters to us. We believe that when you trust us with your personal information, we have a responsibility to protect it.

This Privacy Policy explains how All Good Parts collects, uses, stores and protects your personal information when you visit our website, purchase products, request a quote, contact our team or use any of our services.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

All Good Parts is an Australian supplier of quality-tested used auto parts, recycled vehicle components and selected new automotive products. We proudly serve customers across Australia through our website, customer support team and warehouse locations.

If you have any questions regarding this Privacy Policy, you can contact us anytime.

Email: sales@allgoodparts.com.au

Phone: (03) 7031 6801

Information We Collect

Depending on how you interact with our website, we may collect information such as:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company name (if applicable)

Vehicle Information

To help us supply the correct part, we may ask for:
  • Vehicle Make
  • Model
  • Year
  • VIN (where provided)
  • Engine Details
  • Registration details (where required)
Providing accurate vehicle information helps us reduce compatibility issues and recommend suitable replacement parts.

Order Information

When you place an order, we may collect:
  • Products purchased
  • Payment status
  • Shipping information
  • Order history
  • Warranty enquiries
  • Returns or replacement requests

Website Usage Information

Like most websites, we automatically collect technical information including:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Cookies and similar technologies
This information helps us improve our website and customer experience.

How We Use Your Information

We use the information to
  • Process and deliver your orders
  • Confirm vehicle compatibility
  • Respond to enquiries
  • Provide quotations
  • Process payments
  • Arrange freight and deliveries
  • Send order updates
  • Handle warranty and return requests
  • Improve our products and services
  • Prevent fraud and unauthorised activity
  • Meet our legal obligations
If you choose to subscribe, we may also send promotional emails, product updates and special offers. You can unsubscribe at any time using the link provided in our emails.

Payment Security

We do not store your complete credit or debit card details on our servers.
Payments made through our website are processed securely by trusted third-party payment providers using encrypted connections.

Cookies

Our website uses cookies to improve your browsing experience.
Cookies help us:
  • Remember your preferences
  • Keep items in your shopping cart
  • Understand website traffic
  • Improve website performance
  • Deliver relevant advertising
You can disable cookies through your browser settings; however, some website features may not function correctly.

Analytics & Advertising

We may use trusted third-party services including:
  • Google Analytics
  • Google Ads
  • Google Merchant Center
  • Meta (Facebook & Instagram)
  • Shopify analytics
These services help us understand how visitors use our website and improve our products, advertising and customer experience.
Some advertising partners may use cookies or similar technologies to display relevant advertisements based on previous visits to our website.

Sharing Your Information

We respect your privacy.
We do not sell, rent or trade your personal information to third parties.
We may share your information only where necessary with trusted service providers such as:
  • Payment processors
  • Freight and courier companies
  • Technology providers
  • Website hosting services
  • Marketing platforms
  • Government or legal authorities where required by law
These providers are only permitted to use your information for the services they perform on our behalf.

Data Security

We take reasonable technical and organisational measures to protect your personal information from:
  • Unauthorised access
  • Misuse
  • Loss
  • Alteration
  • Disclosure
While we work hard to keep your information secure, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Retention of Information

We keep your information only for as long as necessary to:
  • Complete your orders
  • Meet warranty obligations
  • Maintain business records
  • Comply with Australian legal and taxation requirements
  • Resolve disputes where required
When information is no longer needed, it is securely deleted or anonymised.

Your Rights

Depending on applicable Australian privacy laws, you may request to:
  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of certain personal information
  • Withdraw marketing consent
  • Lodge a privacy complaint
We will respond to reasonable requests as quickly as practicable.

Third-Party Websites

Our website may contain links to external websites.
Once you leave our website, we are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are intended for adults.
We do not knowingly collect personal information from children under the age of 16.
If we become aware that such information has been collected, we will take reasonable steps to remove it.

Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our business, legal obligations or website functionality.
Any updates will be published on this page with the revised 'Last Updated' date.
We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

All Good Parts

2–8 Cook Street, Sunshine West, VIC 3020

Email: sales@allgoodparts.com.au

Phone: (03) 7031 6801

We are committed to handling your personal information responsibly and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).